:root{--surface:#f8faf5;--surface-container:#ecefea;--surface-container-low:#f2f4ef;--surface-container-high:#e7e9e4;--surface-container-highest:#e1e3de;--surface-container-lowest:#fff;--surface-dim:#d8dbd6;--on-surface:#191c1a;--on-surface-variant:#42493c;--outline:#727a6b;--outline-variant:#c1c9b8;--primary:#32691e;--primary-light:#86c659;--on-primary:#fff;--error:#ba1a1a;--sidebar-bg:#2b5b18;--sidebar-active:#387022;--radius:10px;--radius-lg:16px;--radius-full:9999px;--shadow-sm:0 1px 3px #0000000a, 0 1px 2px #00000005;--shadow-md:0 4px 12px #0000000f;--transition:.2s ease}*,:before,:after{box-sizing:border-box;margin:0;padding:0}body{background:var(--surface);color:var(--on-surface);-webkit-font-smoothing:antialiased;font-family:Inter,-apple-system,BlinkMacSystemFont,sans-serif;line-height:1.5}#root{height:100vh}.material-symbols-outlined{font-variation-settings:"FILL" 0, "wght" 400, "GRAD" 0, "opsz" 24;vertical-align:middle}*{scrollbar-width:thin;scrollbar-color:var(--outline-variant) transparent}::-webkit-scrollbar{width:5px}::-webkit-scrollbar-thumb{background:var(--outline-variant);border-radius:10px}.dashboard{height:100vh;display:flex;overflow:hidden}.dashboard-main{flex-direction:column;flex:1;display:flex;overflow:hidden}.dashboard-content{flex:1;overflow:hidden}.topbar{-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);z-index:10;background:#f8faf5cc;border-bottom:1px solid #c1c9b826;flex-shrink:0;justify-content:space-between;align-items:center;height:64px;padding:0 32px;display:flex}.topbar-title{color:var(--on-surface);letter-spacing:-.3px;font-size:18px;font-weight:600}.topbar-right{align-items:center;gap:8px;display:flex}.topbar-icon-btn{border-radius:var(--radius-full);cursor:pointer;width:40px;height:40px;color:var(--on-surface-variant);transition:background var(--transition);background:0 0;border:none;justify-content:center;align-items:center;display:flex}.topbar-icon-btn:hover{background:var(--surface-container-high)}.topbar-divider{background:var(--outline-variant);opacity:.3;width:1px;height:24px;margin:0 8px}.topbar-user{align-items:center;gap:10px;display:flex}.topbar-user-avatar{border-radius:var(--radius-full);background:var(--primary);width:34px;height:34px;color:var(--on-primary);justify-content:center;align-items:center;font-size:13px;font-weight:600;display:flex}.topbar-user-name{color:var(--on-surface);font-size:13px;font-weight:500}.sidebar{background:var(--sidebar-bg);color:#fff;z-index:20;flex-direction:column;flex-shrink:0;width:240px;display:flex}.sidebar-logo{padding:24px 24px 20px}.sidebar-logo-img{filter:brightness(0)invert();width:auto;max-width:160px;height:auto}.sidebar-nav{flex-direction:column;flex:1;gap:2px;padding:4px 0;display:flex}.sidebar-link{color:#ffffffa6;transition:all var(--transition);cursor:pointer;background:0 0;border:none;border-left:3px solid #0000;align-items:center;gap:12px;width:100%;padding:10px 24px;font-family:inherit;text-decoration:none;display:flex}.sidebar-link:hover{color:#ffffffe6;background:#ffffff0d}.sidebar-link--active{color:#fff;background:var(--sidebar-active);border-left-color:#fff6}.sidebar-link-icon{font-size:20px}.sidebar-link-label{font-size:13.5px;font-weight:500}.sidebar-link--logout{color:#ffffff80}.sidebar-link--logout:hover{color:#fffc}.sidebar-bottom{border-top:1px solid #ffffff14;padding:16px 0}.sidebar-user{align-items:center;gap:12px;padding:8px 24px 12px;display:flex}.sidebar-avatar{border-radius:var(--radius-full);color:#fff;background:#ffffff26;justify-content:center;align-items:center;width:32px;height:32px;font-size:13px;font-weight:600;display:flex}.dash-page{height:100%;padding:32px;overflow-y:auto}.dash-header{margin-bottom:28px}.dash-header-label{text-transform:uppercase;letter-spacing:.05em;color:var(--outline);margin-bottom:4px;font-size:10px;font-weight:600;display:block}.dash-header-title{color:var(--on-surface);letter-spacing:-.5px;font-size:28px;font-weight:600}.dash-kpis{grid-template-columns:repeat(4,1fr);gap:20px;margin-bottom:28px;display:grid}.dash-kpi{background:var(--surface-container-lowest);border-radius:var(--radius);box-shadow:var(--shadow-sm);transition:transform var(--transition);border:1px solid #c1c9b81f;padding:24px}.dash-kpi-label{color:var(--on-surface-variant);margin-bottom:8px;font-size:14px;font-weight:500}.dash-kpi-value{color:var(--on-surface);letter-spacing:-1px;font-size:36px;font-weight:700}.dash-kpi-sub{color:var(--outline);margin-top:6px;font-size:13px;display:block}.dash-grid{grid-template-columns:2fr 1fr;gap:20px;display:grid}.dash-chart-card,.dash-alerts-card{background:var(--surface-container-lowest);border-radius:var(--radius);box-shadow:var(--shadow-sm);border:1px solid #c1c9b81f;padding:28px}.dash-card-title{color:var(--on-surface);font-size:16px;font-weight:600}.dash-card-subtitle{color:var(--outline);margin-top:2px;font-size:13px}.dash-chart-header{justify-content:space-between;align-items:flex-start;margin-bottom:32px;display:flex}.dash-period-tabs{background:var(--surface-container);border-radius:8px;gap:4px;padding:3px;display:flex}.dash-period-tab{color:var(--on-surface-variant);cursor:pointer;transition:all var(--transition);background:0 0;border:none;border-radius:6px;padding:6px 14px;font-family:inherit;font-size:13px;font-weight:500}.dash-period-tab:hover{background:var(--surface-container-high)}.dash-period-tab--active{background:var(--surface-container-lowest);color:var(--on-surface);box-shadow:var(--shadow-sm)}.dash-chart-area{gap:0;height:300px;margin-top:8px;display:flex}.dash-chart-yaxis{flex-direction:column;flex-shrink:0;justify-content:space-between;width:36px;padding-bottom:32px;display:flex}.dash-yaxis-label{color:var(--outline);text-align:right;padding-right:10px;font-size:11px;font-weight:500;line-height:1}.dash-chart-body{border-left:1px solid var(--outline-variant);border-bottom:1px solid var(--outline-variant);flex:1;position:relative}.dash-chart-grid{pointer-events:none;position:absolute;inset:0}.dash-grid-line{background:var(--outline-variant);opacity:.4;height:1px;position:absolute;left:0;right:0}.dash-chart-bars-row{align-items:flex-end;gap:0;height:calc(100% - 32px);padding:0 8px;display:flex}.dash-chart-col{flex-direction:column;flex:1;align-items:center;height:100%;animation:.5s ease-out both barEntrance;display:flex}@keyframes barEntrance{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}.dash-bar-wrap{flex:1;justify-content:center;align-items:flex-end;width:100%;padding:0 6px;display:flex}.dash-bar{cursor:pointer;background:linear-gradient(#4a8f2e 0%,#32691e 100%);border-radius:6px 6px 0 0;width:100%;max-width:64px;min-height:3px;transition:all .4s cubic-bezier(.4,0,.2,1);position:relative}.dash-bar:hover{background:linear-gradient(#5ca638 0%,#3d7c24 100%);transform:scaleX(1.04);box-shadow:0 -4px 16px #32691e33}.dash-bar-tooltip{background:var(--on-surface);color:var(--surface-container-lowest);white-space:nowrap;opacity:0;pointer-events:none;border-radius:8px;padding:6px 12px;font-size:12px;font-weight:600;transition:all .2s;position:absolute;bottom:calc(100% + 10px);left:50%;transform:translate(-50%)scale(.9);box-shadow:0 4px 12px #00000026}.dash-bar-tooltip:after{content:"";border:5px solid #0000;border-top-color:var(--on-surface);position:absolute;top:100%;left:50%;transform:translate(-50%)}.dash-bar:hover .dash-bar-tooltip{opacity:1;transform:translate(-50%)scale(1)}.dash-chart-label{color:var(--on-surface-variant);text-transform:uppercase;letter-spacing:.02em;margin-top:10px;font-size:12px;font-weight:600}.dash-chart-sub{color:var(--outline);text-transform:none;margin-top:1px;font-size:10px;font-weight:400}.dash-alerts-header{margin-bottom:20px}.dash-alerts-list{flex-direction:column;gap:20px;display:flex}.dash-alert{align-items:flex-start;gap:12px;display:flex}.dash-alert-dot{border-radius:var(--radius-full);flex-shrink:0;width:8px;height:8px;margin-top:5px}.dash-alert-dot--error{background:var(--error)}.dash-alert-dot--success{background:var(--primary)}.dash-alert-dot--info{background:var(--outline)}.dash-alert-title{color:var(--on-surface);font-size:14px;font-weight:500;line-height:1.4}.dash-alert-meta{color:var(--outline);margin-top:3px;font-size:12px}.conversations-page{height:100%;display:flex}.conversations-panel{background:var(--surface-container-low);border-right:1px solid #c1c9b81f;flex-direction:column;flex-shrink:0;width:340px;display:flex}.conversations-panel-header{padding:20px 20px 16px}.conversations-panel-header h2{text-transform:uppercase;letter-spacing:.05em;color:var(--on-surface-variant);margin:0;font-size:10px;font-weight:600}.conv-list{flex-direction:column;flex:1;min-height:0;display:flex}.conv-list-filters{gap:8px;padding:0 16px 12px;display:flex}.conv-list-refresh{background:var(--surface-container-lowest);width:32px;height:32px;color:var(--on-surface-variant);cursor:pointer;border:1px solid #c1c9b84d;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;display:flex}.conv-list-refresh:hover{background:var(--surface-container)}.conv-list-select{color:var(--on-surface-variant);background:var(--surface-container-highest);cursor:pointer;border:none;border-radius:8px;outline:none;padding:6px 12px;font-family:inherit;font-size:12px;font-weight:500}.conv-list-search{padding:0 16px 12px;position:relative}.conv-list-search-icon{color:var(--outline);pointer-events:none;font-size:18px;position:absolute;top:50%;left:28px;transform:translateY(-70%)}.conv-list-search-input{width:100%;color:var(--on-surface);background:var(--surface-container-highest);transition:box-shadow var(--transition);border:none;border-radius:8px;outline:none;padding:8px 12px 8px 36px;font-family:inherit;font-size:13px}.conv-list-search-input::placeholder{color:var(--outline)}.conv-list-search-input:focus{box-shadow:0 0 0 2px #32691e26}.conv-list-items{flex:1;padding:0 8px;overflow-y:auto}.conv-list-empty{text-align:center;color:var(--outline);padding:40px 20px;font-size:13px}.conv-item{cursor:pointer;transition:background var(--transition);border-radius:12px;gap:12px;margin-bottom:2px;padding:12px;display:flex}.conv-item:hover{background:#c1c9b826}.conv-item--active{background:var(--surface-container-lowest);box-shadow:var(--shadow-sm)}.conv-item-icon{width:32px;height:32px;color:var(--outline);flex-shrink:0;justify-content:center;align-items:center;display:flex}.conv-item--active .conv-item-icon{color:var(--primary)}.conv-item-body{flex:1;min-width:0}.conv-item-top{justify-content:space-between;align-items:baseline;margin-bottom:3px;display:flex}.conv-item-title{color:var(--on-surface);white-space:nowrap;text-overflow:ellipsis;font-size:13px;font-weight:600;overflow:hidden}.conv-item-date{color:var(--outline);flex-shrink:0;margin-left:8px;font-size:10px}.conv-item-bottom{align-items:center;gap:8px;display:flex}.conv-item-preview{color:var(--on-surface-variant);opacity:.7;white-space:nowrap;text-overflow:ellipsis;flex:1;min-width:0;font-size:12px;overflow:hidden}.conv-item-unread{color:#fff;background:#86c659;border-radius:9px;flex-shrink:0;justify-content:center;align-items:center;min-width:18px;height:18px;padding:0 5px;font-size:10px;font-weight:700;display:flex}.conv-item--unread .conv-item-title{font-weight:700}.conv-item--unread .conv-item-preview{opacity:1}.conv-item-labels{gap:3px;margin-top:2px;display:flex}.conv-item-label{border-radius:50%;flex-shrink:0;width:7px;height:7px}.conversation-view{background:var(--surface);flex-direction:column;flex:1;min-width:0;display:flex}.conv-detail{flex-direction:column;height:100%;display:flex}.conv-detail-loading{justify-content:center;align-items:center;height:100%;display:flex}.conv-detail-empty{height:100%;color:var(--outline);flex-direction:column;justify-content:center;align-items:center;gap:8px;display:flex}.conv-detail-empty h2{color:var(--on-surface-variant);font-size:16px;font-weight:600}.conv-detail-empty p{color:var(--outline);font-size:13px}.conv-detail-topbar{background:#ffffff80;border-bottom:1px solid #c1c9b81f;justify-content:space-between;align-items:center;padding:14px 24px;display:flex}.conv-detail-topbar-left{align-items:center;gap:12px;display:flex}.conv-detail-title{color:var(--on-surface);margin:0;font-size:14px;font-weight:600}.conv-detail-closed-badge{border-radius:var(--radius-full);background:var(--surface-container-highest);color:var(--outline);padding:2px 8px;font-size:10px;font-weight:600}.conv-detail-topbar-actions{align-items:center;gap:6px;display:flex}.conv-topbar-btn{background:var(--surface-container-lowest);color:var(--on-surface-variant);cursor:pointer;transition:all var(--transition);border:1px solid #c1c9b833;border-radius:8px;align-items:center;gap:5px;padding:7px 14px;font-family:inherit;font-size:12px;font-weight:500;display:inline-flex}.conv-topbar-btn:hover{background:var(--surface-container-low);box-shadow:var(--shadow-sm)}.conv-topbar-btn--danger:hover{color:var(--error);background:#fef2f2;border-color:#f5d5d5}.conv-messages{background:var(--surface);flex-direction:column;flex:1;gap:20px;padding:24px 32px;display:flex;overflow-y:auto}.conv-messages-empty{height:100%;color:var(--outline);justify-content:center;align-items:center;font-size:13px;display:flex}.conv-msg{flex-direction:column;max-width:70%;display:flex}.conv-msg--customer{align-self:flex-end}.conv-msg--bot{align-self:flex-start}.conv-msg-bubble{border-radius:18px;padding:12px 18px;line-height:1.5}.conv-msg--customer .conv-msg-bubble{background:var(--primary);color:var(--on-primary);border-bottom-right-radius:4px;box-shadow:0 1px 3px #32691e1f}.conv-msg--bot .conv-msg-bubble{background:var(--surface-container-low);color:var(--on-surface);border-bottom-left-radius:4px}.conv-msg-text{white-space:pre-wrap;word-break:break-word;font-size:13.5px}.conv-msg-meta{margin-top:4px;padding:0 4px}.conv-msg--customer .conv-msg-meta{text-align:right}.conv-msg-time{color:var(--outline);font-size:10px}.conv-detail-bottombar{border-radius:var(--radius-lg);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);background:#e7e9e466;border:1px solid #c1c9b81f;justify-content:space-between;align-items:center;margin:0 24px 16px;padding:12px 24px;display:flex}.conv-detail-bottombar-left{align-items:center;display:flex}.conv-detail-bottombar-right{align-items:center;gap:14px;display:flex}.conv-bottombar-tab{color:var(--on-surface-variant);cursor:pointer;transition:background var(--transition);background:0 0;border:none;border-radius:8px;align-items:center;gap:6px;padding:6px 12px;font-family:inherit;font-size:12px;font-weight:500;display:inline-flex}.conv-bottombar-tab:hover{background:#ffffff80}.conv-bottombar-tab--active{color:var(--primary)}.conv-ai-status{color:var(--on-surface-variant);align-items:center;gap:8px;font-size:12px;font-weight:500;display:flex}.conv-ai-status-dot{background:var(--primary);border-radius:var(--radius-full);width:8px;height:8px;animation:2s ease-in-out infinite pulse-dot}@keyframes pulse-dot{0%,to{opacity:1}50%{opacity:.3}}.btn-take-control{background:var(--primary);color:var(--on-primary);cursor:pointer;transition:all var(--transition);text-transform:uppercase;letter-spacing:.02em;border:none;border-radius:8px;padding:8px 18px;font-family:inherit;font-size:12px;font-weight:700}.btn-take-control:hover{box-shadow:var(--shadow-md);transform:scale(1.02)}.btn-take-control:active{transform:scale(.98)}.btn-reopen{border:1px solid var(--primary);color:var(--primary);cursor:pointer;background:0 0;border-radius:8px;padding:7px 16px;font-family:inherit;font-size:12px;font-weight:600}.btn-reopen:hover{background:#32691e0f}.btn-close-conv{border:1px solid var(--error);color:var(--error);cursor:pointer;background:0 0;border-radius:8px;padding:7px 16px;font-family:inherit;font-size:12px;font-weight:600}.btn-close-conv:hover{background:#fef2f2}.conv-reply-bar{background:var(--surface-container-lowest);border-top:1px solid #c1c9b81f;gap:8px;padding:12px 20px;display:flex}.conv-reply-input{border:1.5px solid var(--outline-variant);background:var(--surface-container-lowest);border-radius:20px;outline:none;flex:1;padding:10px 16px;font-family:inherit;font-size:13px}.conv-reply-input:focus{border-color:var(--primary)}.conv-reply-btn{background:var(--primary);color:var(--on-primary);cursor:pointer;border:none;border-radius:20px;padding:8px 20px;font-family:inherit;font-size:13px;font-weight:600}.conv-reply-btn:disabled{opacity:.5;cursor:not-allowed}.conv-reply-btn:hover:not(:disabled){opacity:.9}.conv-msg-correct-btn{cursor:pointer;width:22px;height:22px;color:var(--on-surface-variant);opacity:0;background:#0000000a;border:none;border-radius:4px;justify-content:center;align-items:center;transition:opacity .15s;display:flex;position:absolute;top:6px;right:6px}.conv-msg-bubble{position:relative}.conv-msg-bubble:hover .conv-msg-correct-btn{opacity:1}.conv-msg-correct-btn--done{opacity:.6;color:var(--primary);background:#32691e14;opacity:.6!important}.conv-msg-correct-btn:hover{background:#00000014;opacity:1!important}.conv-msg-correction{background:var(--surface-container-low);border:1px solid #c1c9b833;border-radius:10px;margin-top:6px;padding:12px}.conv-msg-correction-original{background:var(--surface-container);color:var(--on-surface-variant);border-radius:6px;margin-bottom:10px;padding:8px 10px;font-size:12px}.conv-msg-correction-original p{margin:4px 0 0}.conv-msg-correction-label{text-transform:uppercase;letter-spacing:.04em;color:var(--outline);font-size:10px;font-weight:600}.conv-msg-correction-input{border:1.5px solid var(--outline-variant);resize:vertical;background:var(--surface-container-lowest);border-radius:8px;width:100%;padding:8px 10px;font-family:inherit;font-size:13px}.conv-msg-correction-input:focus{border-color:var(--primary);outline:none}.conv-msg-correction-actions{gap:8px;margin-top:8px;display:flex}.conv-msg-correction-save{background:var(--primary);color:var(--on-primary);cursor:pointer;border:none;border-radius:6px;padding:6px 14px;font-family:inherit;font-size:12px;font-weight:600}.conv-msg-correction-save:disabled{opacity:.5;cursor:not-allowed}.conv-msg-correction-cancel{color:var(--on-surface-variant);border:1px solid var(--outline-variant);cursor:pointer;background:0 0;border-radius:6px;padding:6px 14px;font-family:inherit;font-size:12px}.conv-msg-agent{color:var(--primary);margin-left:6px;font-size:10px;font-weight:600}.conv-human-status,.conv-closed-status{color:var(--on-surface-variant);font-size:12px;font-weight:500}.conv-notes-indicator{background:var(--primary);border-radius:var(--radius-full);width:6px;height:6px;margin-left:4px;display:inline-block}.conv-label-bar{background:var(--surface-container-low);border-bottom:1px solid #c1c9b81f;padding:10px 20px}.conv-label-form{align-items:center;gap:6px;display:flex}.conv-label-input{border:1px solid var(--outline-variant);background:var(--surface-container-lowest);border-radius:8px;outline:none;flex:1;padding:6px 10px;font-family:inherit;font-size:12px}.conv-label-input:focus{border-color:var(--primary);box-shadow:0 0 0 2px #32691e1a}.conv-label-add-btn{background:var(--primary);color:var(--on-primary);cursor:pointer;border:none;border-radius:8px;padding:6px 14px;font-family:inherit;font-size:12px;font-weight:600}.conv-label-cancel-btn{color:var(--outline);border:1px solid var(--outline-variant);cursor:pointer;background:0 0;border-radius:8px;padding:6px 12px;font-family:inherit;font-size:12px}.conv-labels{flex-wrap:wrap;gap:6px;margin-top:6px;display:flex}.conv-label-suggestions{border-bottom:1px solid #c1c9b81f;flex-wrap:wrap;gap:4px;margin-top:8px;padding-bottom:8px;display:flex}.conv-label-suggestion{border:1px solid var(--outline-variant);background:var(--surface-container-lowest);cursor:pointer;color:var(--on-surface);border-radius:6px;align-items:center;gap:5px;padding:4px 10px;font-family:inherit;font-size:11px;font-weight:500;display:flex}.conv-label-suggestion:hover{background:var(--surface-container)}.conv-label-suggestion-dot{border-radius:50%;flex-shrink:0;width:8px;height:8px}.conv-label-tag{background:var(--surface-container-highest);color:var(--on-surface-variant);text-transform:uppercase;border:1px solid #c1c9b833;border-radius:4px;align-items:center;gap:4px;padding:3px 10px;font-size:10px;font-weight:700;display:inline-flex}.conv-label-remove{color:var(--outline);cursor:pointer;background:0 0;border:none;padding:0 2px;font-size:12px;font-weight:700}.conv-label-remove:hover{color:var(--error)}.conv-notes-panel{background:var(--surface-container-low);flex-direction:column;flex:1;padding:20px;display:flex}.conv-notes-header{justify-content:space-between;align-items:center;margin-bottom:12px;display:flex}.conv-notes-title{color:var(--on-surface);font-size:13px;font-weight:600}.conv-notes-close{background:var(--surface-container);cursor:pointer;width:28px;height:28px;color:var(--on-surface-variant);border:none;border-radius:8px;justify-content:center;align-items:center;display:flex}.conv-notes-close:hover{background:var(--surface-container-high)}.conv-notes-textarea{border:1px solid var(--outline-variant);color:var(--on-surface);resize:none;background:var(--surface-container-lowest);border-radius:12px;outline:none;flex:1;padding:14px;font-family:inherit;font-size:13px;line-height:1.6}.conv-notes-textarea:focus{border-color:var(--primary)}.conv-notes-textarea::placeholder{color:var(--outline)}.conv-notes-actions{justify-content:flex-end;margin-top:10px;display:flex}.conv-notes-save-btn{background:var(--primary);color:var(--on-primary);cursor:pointer;border:none;border-radius:8px;padding:8px 20px;font-family:inherit;font-size:12px;font-weight:600}.conv-notes-save-btn:disabled{opacity:.5;cursor:not-allowed}.conv-delete-overlay,.kb-overlay{z-index:100;background:#0000004d;justify-content:center;align-items:center;display:flex;position:fixed;inset:0}.conv-delete-confirm,.kb-confirm{background:var(--surface-container-lowest);border-radius:var(--radius-lg);width:400px;padding:28px;box-shadow:0 12px 48px #00000026}.conv-delete-confirm h3,.kb-confirm h3{margin:0 0 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